I ordered a heavy-duty loft hatch latch, as I have a large and heavy loft hatch; as we were redecorating, I decided to tidy up and replace the existing mechanism. This item was just what was required, but I did feel that it was expensive; however, where else could I have found a suitable alternative? The item arrived promptly, but when I unpacked it, I found that there was a component missing from the kit. I telephoned Jupiter Blue customer services, who were most apologetic and sent the missing piece in the post - it arrived the following day. No harm done. The installation instructions were clear and easy to follow, and my landing now looks much neater for having it!

First class service, got the delivery 5 days before expected and the product was exactly what I ordered

Was OK although didn’t realise the hatch came with such thick polystyrene attached, it had to be cut which was quite messy.

Excellent product delivered in record time. Installed in a utility room to provide access to valves and shower waste to the bathroom above. Easy to fit and very unobtrusive in the white painted ceiling.

Delivered on time with good communication.

Ladder very good loft hatch very flimsy the plastic rod very poor for opening the lid

This company - what an amazing customer service. I bought a panel from them and because I had to wait for the rest of the materials to arrive only managed to open the box 2/3 months after to which I found a fault with the latch of the panel. After a quick email within a few hours I’d already had a reply. No chasing needed. I showed them a video of the fault and without delay they offered a full refund and even offered to come collect the package! I would re order from this company any day! Please use them, they are wonderful Pascale

The first delivery was on time, there was a problem with the cam on the lock. A quick phone call and they arranged for a pick-up and drop-off for the next day. i did not have to do anything. The new loft hatch arrived and I ( a hapless DIYer) fitted it with no problem. Very pleased with the service and the A35 loft hatch.

Great thanks

Good quality loft hatch and great service