A guide to
the Technical Hub

Most of the awkward parts of buying access panels have nothing to do with the panels. It is finding the datasheet you downloaded three weeks ago. It is working out which size you specified for the fourth floor. It is the colleague who needs the fire certificate while you are on site.

The Technical Hub is our answer to that. It is a private workbench attached to your account that holds your orders, your saved quotes, the products you are interested in, and the documents that go with them — plus Projects, which let you keep everything for one job in a single place and share it with the people working on it.

It is not an extra you pay for. Everything described on this page comes with a standard free account.

Registration takes about a minute and asks for three things: your name or company, an email address, and an access key — our name for a password — of at least eight characters.

1. Go to the registration page Either from Technical Hub in the navigation, or from any locked document.
2. Enter your details Name or company, email, and an access key of eight characters or more.
3. Sign in Your account is active straight away — there is no activation email to wait for. We send a welcome message, but you do not need to do anything with it.

If you tick the newsletter box, that one does need confirming — watch for a separate email with a confirmation link. It is the only thing on the site that works that way, and it is deliberate: it means we hold a proper record of your consent.

The Hub does not scroll down like an ordinary page. It scrolls sideways, as a row of full-screen panels — a workbench rather than a list. There are nine in total: a home screen, then eight sections.

You can move between them however suits you:

• Scroll sideways, or swipe on a touchscreen
• Use the arrows at either edge of the screen
• Click a shortcut chip on the home screen — each one shows a live count of what is in that section
• Open the Menu button, top right, for a numbered list of every section plus the tools

The counter in the top-left corner tells you where you are — 03 / 09 Saved Projects, and so on.

Against each project you can record a client, a site address, a status, a target date and free-text notes. The status runs through Draft, Active, On hold, Won, Lost, Complete and Archived, so a project list doubles as a view of what is actually live.

1. Create the project From the Hub's Saved Projects panel, or the New project button on the Projects page. Give it a working name — you can rename it whenever you like.
2. Add products The Add products button takes you into the catalogue in a mode that drops what you choose straight back into the project.
3. Specify each line Set the size, the lock, any options, the quantity, and where it goes on site — "Block A, fourth floor". That location note is the bit people tell us saves the most time later.
4. Order when you are ready Add to basket on a single line, or Add all to basket for the whole project, then check out as normal.

Once a line has been through a paid order, it comes back marked Ordered with the order reference and date against it. Six months on, that is the difference between knowing what went in and guessing.

To archive a project, set its Status to Archived — it then moves to the Archived tab on the Projects page rather than disappearing.

A project can be shared with colleagues so everyone is working from the same list rather than three different versions of an email attachment. Invite someone by email address from the People panel on the project, and choose what they can do:

They will get an email letting them know, and the invitation also appears on their own Hub under Saved Projects, where they accept or decline it. If they do not have a Jupiter Blue account yet, they will need to create one using the address you invited — that is what connects the invitation to their new account.

Three sections of the Hub hold paperwork: Datasheets, Certificates and Installation Guides. Between them they cover the technical specification, the third-party test and compliance evidence, and the fitting instructions.

To browse the full catalogue of documents instead, use the specification library. It lists one row per product with its datasheet, test certificate and fitting guide side by side, and you can search it by product, by range, or by the specification you actually need — try beaded 120, 40dB, or ceiling.

Searching and browsing the library are open to everyone. Opening or downloading a document needs an account, which is free.

One PDF often covers several products, so a card may read something like "Riser Door 600×600 + 3 more". That is one document doing several jobs, not a duplicate.

Your recent orders appear with their status, the delivery zone, your PO number if you gave one, and the total. Open one and you get the full breakdown — every line with its size, lock and options, the delivery and billing addresses, and the VAT split.

Once an order is dispatched, the courier and tracking number appear on it, with a link straight through to the carrier. There is a Print button that produces a clean copy without the site furniture around it, which also works for saving to PDF.

Saved quotes

For anything bespoke, bulk, or not on the standard price list, use the quote form and choose Save to my Tech Hub. Our technical team prices it and it lands in your Saved Quotes, where you can come back to it without re-keying sizes. We aim to turn quotes around in about four hours during working hours.

A quote appears in your Hub once our team has priced and released it — so there is a short gap between sending the request and seeing it there. If you asked for it by email instead, it comes to your inbox and will not appear in the Hub.

The Menu in the Hub also carries a short list of tools.

Everything above works on a standard free account. A trade account is about commercial terms rather than features: trade-only pricing, volume discounts, and 30-day end-of-month credit once approved.

There are two routes in. If you register with an email address on a domain we already recognise, trade pricing applies automatically the moment your account is created. Otherwise, fill in the short form on our trade page and we will come back to you — usually the same day.

The one visible difference inside the Hub is that trade accounts can switch between light and dark. Dark is the default the first time you sign in; the toggle sits in the strip along the top, and your choice follows your account across devices.