I purchased a fireproof metal loft hatch and the lock arm to easily undo the latch while standing below. The hatch looks very neat with a low profile . The arm while functional arrived bent in the post(made of hollow square section aluminium riveted to a loft ladder 'grab' at one end and a triangular shaped recess at the other to fit the latch). Jupiter Blue replaced the damaged efficiently with no fuss. I am very satisfied with the airtight hatch-one improvement would be to protect the mineral pad insulation on the underside of the hatch with a thin metal skin as it is easy to knock the edges off in the installation and subsequently when entering the loft. That's why I haven't given the product 5/5

Great product as we had to have a made to measure one. Was very sceptical as never heard of the company before so checked reviews and took a gamble. Really pleased we did as it was the perfect item.

I have used Jupiter Blue on a few occasions to purchase access panels. I also purchased a bespoke made to measure loft hatch that was fantastic quality and fitted perfectly. The online purchase and payment system is straight forward, and deliveries have always been on time. When I needed to contact customer support, my enquiry was dealt with promptly and efficiently. A five-star rating for a five-star company. Highly recommended.

Really pleased with the service and product that I ordered. Fast delivery and would use again.

Great stuff and helpful

Good quality item but corner slightly bent, probably during shipping.

Excellent service and David was really helpful

Appears good quality, so happy with purchase. Quite awkward to install as door does not separate from frame.

Great product at a great price, fast delivery, fits and looks great

Such a brilliant site and so straight forward many thanks