A prompt response to my email, following which I ordered a bespoke loft hatch which fitted perfectly. Delivery was made within an acceptable period of time, and the item was well packaged. Excellent service from start to finish.

This product was well up to our expectations, based on other excellent reviews. Fitting was simple (following the advice that two people are advisable), and we found that four clamps to hold the frame in place, once held up to the opening, made things even easier. In place it looks really neat, and, importantly, the catch is very precise and robust, so that we no longer live in the fear we had with our old hatch, of its wonky catch causing it to drop unexpectedly and cause someone a serious injury. Good quality, good value, highly recommended.

Easy to use web site and delivery when promised

Very speedy and very pleased with item. As described on website

Good to deal with

Fast efficient service, product did the job it was purchased for, quality good for price paid.

Ordered a new access panel from Blue Jupiter in a custom size (600 x 450) and it was delivered just a week later. Very good quality with various fixing holes you can use, plus a removable door from a spring-loaded hinge. Fitting was easy and the panel looks great.

This roof access hatch was recommended by my roofing company on this website. Loads of banners on the website (which was easy to use) offering free shipping, but when I went to order a delivery charge was added!!! One of my pet hates, don?t state it?s free shipping unless you mean ?free shipping?, which is why it?s 4*. I?m pleased with the product and it arrived on time. Contacted customer service who did respond in a timely manner but didn?t address my complaint about the shipping charge. I like that the company make a donation to charity and overall am pleased.

Great service Great product Great price

Bought a loft hatch but when I unpacked it the hinge was broken. Phoned up and straight away was told another one would be sent free of charge ASAP. Arrived within a couple of days. Very please with the service I received and the new loft hatch looks good. Would definitely recommend to friends.