Thank you Martin for your prompt attention to the slight production hiccup on my loft hatch.The second one was spot on and fitted perfectly.I would not hesitate to recommend Jupiter Blue.
From beginning to the end I have been so very pleased with Jupiter Blue, I do not normally write reviews unless I receive excellent service, and I have, I was kept fully informed and deep discussion to ensure I was ordering what was required, the product is brilliant, fits perfectly, I cannot recommend the product and the guys from Jupiter Blue highly enough, thank you very much, I am so very pleased with my bespoke loft hatch and already a friend is going to order one for their place, thank you guys!
Richard your service is amazing if every co was as efficient as what a world we would live in thanks
Thank you so much! You've been brilliant!! :)
Hello Loft door arrived this morning.
Very well packed and it looks OK
Will fit next week.
Thank you for all your help
Dear Jupiter blue,
I would to pass on my thanks to Ben at JB for the excellent customer service he provided when there was a small issue with the 300x300mm Gas flue inspection door I had ordered.
The door was delivered promptly but it became apparent when I removed the door from the packaging that the hole in the metal casing for the lock key to fit through did not line up with the lock.
I spoke to Ben and explained the issue and then I forwarded a picture through as requested. He informed me when I called again that JB had already dispatched the door and sure enough it arrived the next day.
Should I require any additional products I would have absolutely no hesitation whatsoever ordering from you again and I will recommend your company to friends or colleagues if the situation arises.
I am grateful to you for responding to my suggestions - and even more so for your offer to supply us the new key pole.
I was impressed by the support you provided when I was deciding to buy the hatch door in the first place; you have shown that the service I received then was no "one-off" event, but the way you do business. Thank you!
Dear Jupiter Blue
Many thanks for a very prompt delivery - next day as indicated - arrived 1030hrs. It's a revelation for such a delivery process to be free of charge. Goods exactly as described and all fitted successfully.Best regards
Just to confirm that the order was received yesterday.
Thanks for the very quick service.
Thank you very much for my order which I received today. Very impressed with the quality and finish of the hatch supplied, which I hope to fix into position over the weekend.