Very clear and simple web site. If you have a query the phone is picked up after two rings and my questions and optional extras were sorted immediately. The hatch arrived 1 day ahead of the promised day; it was exactly as I ordered. Fitting was easy but as advised you definately need 2 pairs of hands. In position the hatch is unobtrusive but very smart if you want to look at it, Thanks for an excellent service.
Richard, i would like to thank you for your excellent service and replacing the pole. It is much appreciated and thank you once again.
I just wanted to say thank you for such prompt delivery of the item I ordered.
The lady I spoke to on the phone was also very nice and helpful.
It's not often that you get such great service.
Order arrived midday today as planned packaging undamaged, item in perfect condition, a perfect fit, looks great a very satisfied customer.
Thank you very much.Eric Bush
Dear Jupiter Blue.
Many thanks for the excellent service, you were recommended by a friend and I wouldn't hesitate to recommend you to others.
My made to measure loft hatch arrived last week to the exact dimensions and is now installed and looks great.
The hatch arrived today, so many thanks for a swift delivery. It even actually fits...........I admit I was worried that I had screwed the measurements up, but all fine. There was a bit of sanding to do as the house builder had not made the original opening exactly square, but that is life. Of course I also forgot to cut a slot for the locking latch and spent 1/2 hour trying to figure out why it would not shut fully. Old age and senility I guess. Anyway, we are very pleased with the hatch and would like to thank you for the service. It is far better than the old plastic thing the house builder supplied and now I can fit a loft ladder.regardsDavid Vanbeck
Product arrived within 24hrs of ordering and was an excellent product for the price. There was slight damage to the Hatch frame ( transit Damage), which i was able to fix ant fit without it being seen.Fitted within 2 hours as i had slight problem with the opening size. Good Value product
Great customer service and prompt delivery. Because hatch was larger (and heavier) than a standard hatch 3 people were needed to fit what is a great product. Only one small complaint - being provided with the appropriate screws to fit the hatch would be a real time saver!
Just wanted to say thank you as your customer service is second to none. The product was not suitable for my purpose and you just assisted throughout the whole process. Thanks Again.
We have just had fitted a Tubular Skylight SK14RT in the dark corner of our kitchen and the result has exceeded my expectations and will help to save on my electricity bill. Highly recommended.