The lead times and delivery service are displayed against each product, just below the price.
We will continue to send items on a Next working day delivery, but please accept delivery might take longer, this is out of our control.
Please note, for certain products and delivery zones we can offer AM deliveries and Saturday Deliveries, if available, you'll be able to select and pay for these options via the checkout.
Delivery Charges will be applied for deliveries to geographical areas represented as Zones C and D:
This includes certain parts of Scotland, Scottish Islands, Northern Ireland, Channel Islands and IOM)
We only supply to Trade Account Customers in Zone E
Cancellations:- Any stock item which is cancelled after having been dispatched, but before you have received it will be subject to a minimum fee of £25.00 + VAT for parcels and a minimum of £70 + VAT for pallets. Bespoke (made to measure) orders cannot be cancelled once ordered.
Returns:
You can return a standard product (most access panels, loft hatches, accessories and Steel / Aluminium Roof Hatches) within 14 days of receipt. Roof domes, Roof Lights, Glazed Roof Hatches and AOV Smoke Vents will be subject to a collection restocking fee.
Please note Made to measure products cannot be returned.
Click here to download a return form.
