Delivery Details*

Our carrier has a 98.7% on time delivery record. Meaning virtually all our deliveries arrive on time. However we cannot 100% guarantee a delivery date/ time and accept no liability for late deliveries. Please bear this in mind when booking workers.

 Delivery Zone Map

All orders include Free Next Working Day Delivery, meaning orders placed for stock items* on Monday, Tuesday, Wednesday and Thursday before 3pm will normally be delivered the following day. Orders placed on Friday, will be delivered on the following Monday (unless Saturday delivery is specified). Orders placed on Saturday and Sunday will normally be delivered on the following Tuesday unless advised otherwise within the product listing.

* Bespoke or made to measure items are sent on next day carriers, however please factor in the published lead time for your product.

Highlands and Islands

With the exception of the Highlands and Islands, all our deliveries to the UK mainland are free of charge. Our extra over charges apply as above:

Placing your order

Our terms & conditions appear when placing an order, please ensure you read before completing the purchase.
After placing an order, you will receive an automated email acknowledgement that your order has been received.

Receiving your order

Please check your goods on receipt to ensure they have arrived in good condition. Claims for damaged goods are not covered by our carrier's insurance if the delivery is unchecked.

Consistency of Delivery times

Our carrier has a 98.7% on time delivery record. Meaning virtually all our deliveries arrive on time. However we cannot 100% guarantee a delivery time, and will not be held responsible for any losses incurred due to late delivery.

Returning Items

If you wish to return a standard stock order, simply complete a returns form (click here to download a returns form and instructions) send back to us in perfect condition, including packaging, 100% complete, not part used and we will give a full refund back onto the payment card, once the package has been returned and checked. Alternatively we can quote for collection of the order and deduct the cost from the refund.